Cross Bali Breakers

The customer service was simply exceptional. Whilst it is remote, I loved the quietness that came with the location. I read a few average reviews before I came, which left me a bit worried. So this is why I have taken time to write this review. For other folks who were expecitng a 5 star hotel, Im unsure why you had these expectations. We ate out a few times at the Alila. Thats a 5 star hotel and cost almost 6 times the price of the Cross Breakers. For those reviewers who had unrealistic expectations for the price they paid, I can see how this would not be the place for you. But we loved it. The staff were simply wonderful (better than staff from our day at the Four Seasons). The resort was exceptionally clean. We stayed here for close to 14 days and had no desire to leave. Its a santcuary. And look it wont be long until the resorts needs a lick of paint and upgrade, but I understand that after close to three years of no revenue the business needs to trade before taking on these renovations. And Ill also point out that coat of paint on a wall doesnt really affect us for a short period of time. So please go and enjoy the wonderful hospitality of this place.

The site itself is stunning, gorgeous architecture, interior and immaculate gardens. We had a 1 bed pool villa with its own front door and little garden area, it was so beautiful. The staff were super friendly and helpful, the hotel arranged an airport pick up for us, our driver Wayan Artha was brilliant!! He became our driver for the rest of our trip, taking us to Ubud and then taking us back to the end of our trip. The car was immaculate and he always found the speediest route to avoid the traffic! He told us so many interesting things about the country, history and way of life. Thank you Wayan Artha! The food and drinks at the hotel was really lovely too, the breakfast was delicious and nothing was too much trouble. Juli was a brilliant waitress greeting us every time we ate at the restaurant. We took the shuttle to Balangan Beach everyday which was super easy to organise and the beach was one of our favourites on the peninsula as my husband got to surf a lot!! We stayed at 4 hotels in Bali and Nusa Lembongan over our 2 week trip, this was our favourite and we only wish we had stayed for longer!

The hotel is beautifully decorated and immaculately clean throughout. Our room was spacious and so relaxing. The staff are so so attentive and genuinely lovely. I’ve never met nicer people who are happy to go above and beyond to make sure you have a great stay. Nandi was our host and she was exceptional. The breakfast is delicious! The lattes were my favourite. Everything about our stay was brilliant and I don’t think another hotel will ever compare.

This hotel is located a bit further from the road and that makes it a very serene place to stay. There is a lot of green around it and a beautiful view from the lobby and swimming pools. The villa is equiped with everything that you need and more (like a private pool). The food at the restaurant is good. There are 3 swimming pools and a small rooftop bar (next to the lobby). They decorated our villa for us and surprised us with a cake for our honeymoon. It was so thoughtfull. The staff is very friendly and happy to help you with anything. When we stayed here there were three nights with an all you can eat buffet. There was seafood, Thai and a BBQ. Everyone of those nights had live music. The breakfast is very divers and offers a range of food. The menu for the restaurant is divers and offers a range of different food. We would come back here again.

The property was absolutely gorgeous very spacious and lots of amenities available for us. The room was beautiful lots of space and very private which was very much appreciated. The staff were very helpful and were able to escort us down to our room via golf buggies which was great with our luggage. They helped us organise things. We got to check in early and it was all around an amazing experience. They also set up a really cute little display for anniversary in our room which was super cute and a nice little touch that will forever make me remember this place!